Installation, Trial and Purchase Information

How do I install or re-install Scrip Pro?: You may install or re-install Scrip Pro at anytime by downloading our free trial download. This download is the full version of the software and includes all the latest updates and fixes. If you decide to purchase, we can register your trial, and you have the option of requesting a CD. If you re-install from a CD at a later date, you should download any updates to be sure you are using the most current version. After installing, simply browse to your database to open it (you may have to move your database file over if you have re-installed to a different PC). You must register your software each time you re-install to a different PC.

May I install Scrip Pro on a school PC and home PC?: Yes. If you are the primary user and are using the same database, you can install it in both places. Keep in mind that whenever you enter data from either location, you must move the database file back and forth to ensure that you are using the most up-to-date database.

How can I get help using Scrip Pro?: There are several options. First, it is highly recommended that you view all our video tutorials before getting started. A searchable Help file is within the software under 'Help - Help Contents'. You may also view our Knowledge Base with answers to additional FAQ's. You get free support during your trial period and for 30 days after purchase, so you may call us at 574-968-0827 or fill out our online support form.

What resolution setting should I set on my PC for optimal viewing of Scrip Pro?: Your screen resolution should be set to 1024 x 768 or higher. To change this setting, click Start - then Control Panel - then Display - then choose the Settings tab and adjust the screen resolution. If your setting is at 800 x 600, then you will not be able to see many of the columns and data in Scrip Pro without scrolling.

May I enter real data during my trial period? Will I lose any data?: Yes, you may enter your real data in a new database, and you will NOT lose any data even if your trial period expires before purchasing. Click the "New" button on the 'Open Database' screen to start a new database. Do NOT enter real data in the sample database - this is for viewing and testing with dummy data only.

How do I create a new database to start entering my data?: When you are ready to start entering real data, simply click on the "New" button on the Open Database screen (File - Open Database). You will be prompted to name the database and you can place the database in any location you desire. The new database will be blank, so you can start entering your people and vendor accounts.

Can I import People account data into Scrip Pro?: Yes. You may import your People accounts by following the the instructions in the version 3 User Guide (choose Help - User Manual within the software) under "Importing People and Vendor Accounts". Only basic account information can be imported, sales transactions cannot. Because of certain features in version 4, such as contribution splits and the ability to apply contributions to another family, it is recommended that you check each family to make sure they are set up correctly.

Even though we allow for it, importing Vendor accounts is NOT recommended. It will be faster and safer (minimizing data entry mistakes) to enter the Vendors in manually. The only data required is name, denomination(s) and default discount percent.

Can you run the database from a network drive?: Yes. You can place the database file on a network drive. Scrip Pro must be installed and run from the C: (hard drive) of the PC you are working on. When you launch the software and the Open Database screen appears, simply Browse to the database file on the network. Only one person (PC) can be in the database at a time, however.

How do I transfer the database to another computer?: To transfer the database file, first go to the location of your database. If you are not sure where your database is located, look at the path name in the 'Open Database' screen you see when you launch your software. Once there, you can transfer the file a number of ways. You can burn it to a CD and bring it to the other PC (be sure to move the database file to the C: drive on the other PC, as Scrip Pro will NOT read the database from the CD drive). Another option is to copy it to a network drive if the PC is networked. Or, you can email it as an attachment. Remember, if the most current database is on another PC or is being used by someone else, DO NOT enter any information until you receive the database back!

How do I purchase Scrip Pro?: We accept MasterCard, Visa, or you may pay by check. To purchase, fill out our online order form. To be billed net 30 days, simply check the option on our order form. If you prefer, you may also call us at 574-968-0827 to purchase.

How do I register?: After purchase, you must register your software to continue using it beyond the 30 day trial. To register, fill out our online registration form and you will receive a registration code within 1 business day. Or, call us at 574-968-0827.

What is my serial number?: Your serial number is needed in order for us to give you a registration code. It is found on the registration screen - please provide us the number EXACTLY as shown on this screen when registering.

What are the system requirements?: The recommended system requirements for Scrip Pro 4 are:
Windows 98/2000/ME/NT/XP/Vista; Pentium 500Mhz; 128MB RAM; 40MB Hard Drive space.