Ordering and Shipping

Ordering Scrip and Turnaround Times
Coordinator group orders are accepted online, or by calling 574-968-0827. 

• Scrip orders received before 1:00 PM Eastern TIme will be ready for delivery or shipment the following business day. 
• Orders received after 1:00 PM Eastern TIme will be available for delivery or shipment the second business day.

For example, if you place your order on Monday before 1:00pm (ET) with Overnight Shipping, it will leave our office on Tuesday and will arrive on Wednesday.  If the order is placed after 1:00pm (ET) Monday, it will leave our office on Wednesday, and arrive on Thursday.

Payment
Coordinator order payments are accepted via ACH (electronic debit) from the group organization’s bank account.  You can pay by check, however, we cannot process or ship your order until we receive your check.  Because of this delay, we highly recommend using ACH.  All payments must be received before shipment.

Please be aware that any ACH payment failure resulting from non-sufficient funds results in a $25 fee, which will be assessed to the customer.  As with any checking account, be sure the funds are available in your account before placing your order.

Shipping Your Order
All orders are shipped to your organization’ s normal shipping address via UPS, as we have negotiated special shipping charges with them.  All shipping and handling charges are absorbed by the non-profit organization.  Shipping times are based on when the order leaves our office, not when the order is placed (see 'Turnaround Times" above).  You may choose from the following shipping options:

• $7.50 UPS Ground - 1-5 business days, varies by distance.
• $11.50 UPS Standard Overnight - Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas. 
• $13.00 UPS Priority Overnight - Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas. 
   

Return Policy
We realize that the circumstances may arise where a return may be necessary.  If this happens, please follow the return policy below:

• The program coordinator must contact Scrip Pro within 48 hours of the received shipment.  
• Approval must be authorized by Scrip Pro prior to the return.
• Returns must be received back in the Scrip Pro center within 15 days of the shipment date with:
  • a copy of the original packing slip
  • cards intact, in their original condition
• A 10% restocking fee on the face value of the returned cards with a minimum charge of $5.00 will be incurred by the returning organization.
• All returns are at the buyer’s expense.
   

Lost or Stolen Certificates
Certificates purchased from Scrip Pro are cash equivalent. Unfortunately, lost or stolen certificates cannot be replaced.

Any questions regarding this policy may be directed to Customer Service at 574-968-0827.